If you have recent, unsubmitted crash reports: Click the Submit button for each recent unsubmitted report and then reload the about:crashes page.A page listing submitted crash reports (and unsubmitted crash reports, if any) will appear. In the Firefox address bar, type about:crashes and hit Enter Return.If you can open Firefox, at least in Troubleshoot Mode: If you've tried the steps above and can't get Firefox to stop crashing, the instructions below will show you how to get the crash Report IDs for your most recent submitted crash reports, so our volunteers can help you. If Firefox crashes repeatedly, check your RAM for errors using for instance the following tool, Memtest86+ Rember.įiguring out the cause of a crash can be difficult. Follow the steps in Troubleshoot extensions, themes, and hardware acceleration issues to solve common Firefox problems to determine the cause.Ĭheck your hardware Check your RAM for errors.If your crash doesn't happen in Troubleshoot Mode, it is most likely because an extension, theme, or hardware acceleration is causing the crash. The crash doesn't happen in Troubleshoot Mode Try to get help with your crash ID (see below). If your crash still happens in Troubleshoot Mode, it is not being caused by an extension, theme, or hardware acceleration. The crash still happens in Troubleshoot Mode Consider using it before going through a lengthy troubleshooting process. Note: The Refresh Firefox feature can fix many issues by restoring Firefox to its default state while saving your essential information. If updating software didn't work or if Firefox crashes on startup, use the steps below to test whether the crash happens in Firefox Troubleshoot Mode or not and then follow the instructions in the recommended articles.Ĭlick the menu button, click Help, select Troubleshoot Mode… and click Restart in the Restart Firefox in Troubleshoot Mode? dialog. For more information, see Identify problems caused by third-party modules in Firefox for Windows.Ĭheck to see if the crash happens in Troubleshoot Mode

You may not notice that a malicious or unexpected module has been loaded, and it may cause problems that appear to be Firefox issues. Sometimes, these applications load harmful modules that cause Firefox crashes, reduced performance, or compatibility issues. Third-party applications (such as antivirus software, archiving software, and other tools) may load modules into Firefox. For more information, see Troubleshoot Firefox issues caused by malware. A number of different viruses and spyware are known to crash Firefox.

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